Privacy Policy - Sabi Thrift
Effective Date: [04/09/2025]
At Sabi Thrift, we’re committed to protecting your personal information. This policy explains how we collect, use, share, and protect your data when you visit our website, buy from us, or reach out through any of our channels like WhatsApp, Instagram, or email.
By using our services, you agree to the practices outlined in this policy.
1. Information We Collect
We collect the following types of information:
a. Personal Information
This includes the details you provide when placing an order, signing up, or contacting us:
- Full name
- Phone number
- Email address
- Delivery address
- Billing information (via secure third-party payment platforms)
b. Automatically Collected Information
When you browse our website, we may collect:
- Your IP address
- Device type
- Browser type
- Pages you visit
- Time spent on pages
This helps us improve site performance and understand what shoppers like you are interested in.
c. Communication Records
If you message us on WhatsApp, Instagram, email, or via website chat, we may keep a record of those messages to provide better customer support and track your orders.
2. How We Use Your Information
We use the information collected to:
- Process your orders accurately
- Deliver your items to the right address
- Confirm payments securely
- Communicate order updates or changes
- Respond to your questions or complaints
- Send restock alerts or promotional messages (only with your consent)
- Improve our website, product listings, and service quality
We don’t use your information for anything shady or unrelated to your shopping experience.
3. How We Share Your Information
We do not sell your data to anyone.
We only share your information with third parties when it’s necessary to fulfill your order or comply with legal obligations. These include:
- Payment Processors: Like Paystack or Flutterwave, to handle transactions securely. We never store your card or bank details.
- Delivery Partners: To get your order to you.
- IT or Web Tools: For hosting our site and tracking performance (e.g. Google Analytics, email newsletter platforms).
- Legal or Government Bodies: If required by law or during fraud investigations.
Every third party we work with is expected to keep your data safe and confidential.
4. Data Security
We take the protection of your data seriously. Our website uses secure socket layer (SSL) encryption and other safeguards to prevent loss, theft, or misuse of your information.
We also recommend:
- Using strong passwords
- Logging out from public devices
- Not sharing your order or payment details with others
If there’s any breach, we’ll notify affected users promptly.
5. Your Rights
You have control over your information. At any time, you can:
- Ask for a copy of the personal data we hold
- Request corrections or updates to your information
- Withdraw consent from promotional emails or WhatsApp messages
- Ask us to delete your data (unless we’re legally required to keep it)
To do any of the above, simply contact us using the details below.
6. Cookies & Tracking Technologies
Our website may use cookies (small files stored in your browser) to:
- Remember your shopping cart
- Save your login session
- Analyze traffic and browsing behavior
You can disable cookies in your browser settings, but some parts of the site may not work properly if you do.
7. How Long We Keep Your Data
We only keep your data for as long as necessary:
- Order records are kept for accounting and legal purposes
- Account details are kept until you delete your account
- Communications are stored for support history, unless you ask us to delete them
8. Third-Party Links
Sometimes, we may link to Instagram, WhatsApp, or other external platforms. If you leave our site through those links, their privacy rules will apply — not ours. Please review their policies too.
9. Children’s Privacy
We do not knowingly collect data from children.
10. Changes to This Policy
We may update this policy if our business practices or legal obligations change. When we do, we’ll update the “Effective Date” above. Major changes will be shared on our website or sent to your email.
11. Contact Us
Have a question about this privacy policy or how we use your information?
Email: [orders@sabithrift.com]
We’re happy to help.