Refund and Returns Policy - Sabi Thrift

Effective Date: [04/09/2025]

At Sabi Thrift, we care about giving you value for your money. Every piece we list is carefully inspected, described, and photographed before it goes live. Most of our items are thrifted (pre-owned), and we take time to highlight their condition honestly.

Because of the nature of thrift shopping and how unique our inventory is, we operate under a strict no-return, no-exchange policy with one exception. Please read the full details below before placing your order.

1. All Sales Are Final

Once your order is confirmed and payment is made, the sale is considered final. We do not accept returns or exchanges under normal circumstances.

This means we do not issue refunds or accept returns if:

You changed your mind after purchase
The item doesn’t fit
The color appears slightly different from your screen
You “expected something else”
The item is thrifted and shows light wear (e.g. faded label, mild fabric softness)

We post clear photos, include size details, and describe every item as accurately as possible. We also encourage you to ask questions before buying, especially if you’re unsure about fit, condition, or fabric.

2. No Refunds for Wrong Size

It is your responsibility to check the listed size and measurements before you buy. If you’re unsure, please message us—we’ll gladly help with extra info or suggestions.

We do not accept refunds or returns if:

You ordered the wrong size
You assumed the item would stretch or fit differently
You didn’t check sizing details listed in the product description

We try our best to share accurate size tags or flat-lay measurements. Because every body is different, we encourage you to compare the size with a similar item you already own.

3. When a Refund Is Allowed

We will consider a refund only if the item you receive is significantly damaged or not as described, and that damage was not shown or mentioned during listing.

Examples of acceptable refund reasons:

Item arrives with a big tear or hole that wasn’t disclosed
There’s a large stain not visible in the photos
You received a completely different item than what you ordered

To request a refund:

You must report the issue within 24 hours of receiving your order
You must send clear photos showing the problem
You must explain what’s wrong and include your name and order info

We’ll review the issue, and if your request is approved, we will refund the item cost (excluding the delivery fee). Refunds are processed through bank transfer within 2–5 business days after approval.

We do not offer store credit or exchanges at this time.

4. What’s Not Covered

We won’t issue a refund or accept a return if:

You ordered the wrong size or didn’t check measurements
You damaged the item after receiving it
You didn’t report the issue within 24 hours of delivery

Thrifted items may show gentle signs of use like light fading, mild wear, or softness from washing. These are not considered defects, they’re part of the thrift shopping experience.

5. How to Contact Us for a Refund Request

If you believe you qualify for a refund, please reach out immediately through one of the following:

Email: [orders@sabaithrift.com]

Include the following:

Your full name
Order number or screenshot
Clear photos showing the issue
A short explanation of the problem

Our team will respond within 24–48 hours and let you know if your request is approved.

6. No Exchanges

Each piece we sell is unique. Once it’s sold, it’s gone. For that reason, we can’t offer exchanges or swaps. If you’re interested in another item, you’ll need to place a new order.

7. Delivery Fees Are Non-Refundable

If your refund is approved, it covers only the cost of the item. Delivery fees are paid directly to third-party logistics providers and are not refundable under any circumstance.

We know online thrift shopping can be tricky, so we do our best to be transparent and helpful. We appreciate your understanding and support. Sabi Thrift is built on trust, honesty, and good vibes, and we want every customer to feel confident shopping with us.